Frequently Asked Questions
Everything you need to know about products, orders, shipping, and returns.
Have a question? Here you’ll find answers to the most frequently asked questions about aimDreams.
🛍️ Products
What kind of products can I find on aimDreams?
We select products dedicated to sleep, relaxation, and comfort, organized into five categories:
BLOCK · SOUND · COOL · RELAX · RECOVERY
Each category is designed to address a different need related to the quality of your night.
How do I choose the right product for me?
You can explore our five categories or browse the guides and articles on our blog.
If you need assistance, contact our support team — we’ll be happy to help you find the solution that best suits your needs.
Are the products currently available?
Availability is shown directly on each product page. If an item is out of stock, you can check back at a later time.
📦 Orders
How can I place an order?
Choose the product you want, add it to your cart, and complete the checkout by following the instructions.
You’ll receive an order confirmation at the email address provided during checkout.
Can I modify or cancel an order?
If you have just placed an order and would like to modify or cancel it, contact us as soon as possible.
We’ll do our best to make changes before the order is processed or shipped.
How can I check the status of my order?
When your order is shipped, you’ll receive the available tracking information at the email address associated with your order.
🚚 Shipping
How long does shipping take?
Delivery times may vary depending on the product, destination, and available shipping method.
You’ll find shipping information during checkout and, when available, in your order confirmation.
Can I track my order?
Yes. Once a tracking number has been generated, you’ll receive the information needed to follow your shipment.
Do you ship outside Italy?
Available destinations are shown during checkout and may vary depending on the product.
↩️ Returns & Refunds
Can I return a product?
Yes, you can request a return in accordance with the conditions outlined in our Return & Refund Policy.
How can I request a return?
Contact us with your order number and the reason for your request. We’ll provide you with the necessary instructions to proceed.
When will I receive my refund?
Once your return has been received and inspected, your refund will be processed according to the terms and timelines outlined in our return policy.
💳 Payments
What payment methods do you accept?
Available payment methods are displayed directly during checkout.
Are my payments secure?
Yes. Payments are processed through the payment systems available on our store, and sensitive information is handled according to the applicable security procedures.
🌙 Still Need Help?
Didn’t find the answer you were looking for?
We’re here to help.
Fill out our contact form and the aimDreams team will get back to you as soon as possible.
[ CONTACT US → HERE ]